All job offers Customer Support Specialist

CLIENT ADVISOR ICONSIAM - Bangkok - Thailand HOW ARE YOU MAKING AN IMPACT? AS AN AMBASSADOR OF THE MAISON, YOU CURRATE UNFORGETTABLE AND PERSONALIZED EXPERIENCES. YOU ARE DEDICATED TO BUILDING LASTING RELATIONSHIP WITH CLIENTS, CONTRIBUTING TO THE BOUTIQUE'S SUCCESS WHAT ARE YOUR KEY RESPONSIBILITIES? ACHIEVING SUSTAINABLE BUSINESS AMBITIONS: Commercial target: Achieve and exceed individual and boutique sales targets Understand the boutique KPIs and follow related action plans defined by Boutique Management Operational excellence: Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards Confidently handle sales transactions, including processing payments, handling returns Participate in inventory management, including receiving, stocking, and securing products and accessories Build operational knowledge on all digital tools Adhere to our Maison commercial policy and rules Adhere to security protocols and loss prevention measures to safeguard the boutique's assets Assist with visual merchandising and product displays CULTIVATE LASTING CLIENT RELATIONSHIPS Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere Identify client needs and preferences through active listening and thoughtful questioning Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up Actively seek opportunities to expand our client network through referrals and targeted outreach Maintain client database and proactively manage client relationships to drive repeat business Invite clients to private events and previews Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes Address client inquiries and resolve issues promptly and professionally Facilitate communication between clients and Maison service centers Go the extra mile to ensure client satisfaction and build brand loyalty TRANSMIT YOUR PASSION Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage Stay up to date on industry trends, competitor activities, and new product launches Represent the Maison with sophistication at exclusive events Work collaboratively with colleagues to achieve boutique goals and create a positive team environment Share knowledge and best practices with team members Support and assist colleagues as needed Actively participate in team meetings and training sessions WHAT ARE YOUR DRIVERS? Passionate about luxury watchmaking High hospitality standard and dedicated to providing exceptional client experiences Curious Highly motivated and results-oriented Representative of Maison refined codes Excellent communication and interpersonal skills Positive attitude and a strong work ethic Self-confident, self-aware and trustworthy Committed to exceed client expectations WHAT DO YOU BRING TO THE TEAM? Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry Demonstrated ability to cultivate and expand a network of high-net-worth individuals Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Fluency in Thai. Other language is a plus

The Blue Box. Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what's possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Senior Client Advisor / Client Advisor on full time basis. Your role in the Tiffany Legacy For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams - of style, glamour and love - and it is our obligation to honour those dreams with grace and artful understanding. In your role you will: Proactively communicate with our clients, ensuring the Tiffany Experience - uniquely tailored and personalised customer service Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment Contribute to increase performance and elevate client development and selling ceremony Drive sales and ensure that sales target are exceeded Perfect Fit? Be a Blue Box Enthusiast with passion for customer service and sales 2-3 years of experience for Client Advisor or 4-5 Years of experience for Senior Client Advisor in a sales or customer service role and working toward targets and KPIs Ability to build meaningful client relationships with a diverse population Ability to be innovative and think outside of the box You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays Chinese Speaking skill is advantageous This is just the beginning.