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Bangkok, BANGKOK, TH
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Education Manager

Country : Thailand Thailand

Town : Bangkok

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

Key Responsibilities:

  • Master of brand identity products, sales & services with skill in Training, creative facilitation, Coaching, Selling
  • Know competition, market, clients & trendsin Today's Omni Context
  • Define the education strategy in line with the overall brand strategy and Adapt the strategy to each channel
  • Lead the digital transformation of the education (Support & upskills the team)
  • Pilots & monitors retail education's efficiency (focus on in field practices, E-learning etc.)
  • Be an expert on the BA transition in using more digital tools & formats and become in-house influencer
  • Designs appropriate learning solutions (with modern digital tools)
  • Emphasize on customer experience regardless channels
  • Provides personalized follow up & coaching (Connect/Sell/Serve with empathy)
  • Animates learning communities with passion
  • Know customer profile across all channels and transmits customer centricity (3R+prospects, CXE, NPS)
  • Drive service excellence according to brand specificities (both face-to-face, live chat, VDO call etc.)
Qualifications:

  • Bachelor degree or higher in any fields
  • At least 7 years of experience in retail training of selling technique & all Service protocols
  • Strong Digital Expertise and Know-how in Training be able to Conduct Offline & Online service tool
  • Tech Savvy fluent in key social platforms (LINE, FB, IG, Twitter, Tiktok etc)
  • Good English communication and presentation
  • Proficient in MS Office
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